Update: Module Return Turnaround Timeline

We know that turnaround times have been a pain point for students throughout 2022. In the interest of transparency, we want to share what we’ve done to address this and show you some data we’re collecting to monitor our capacity and improve our ability to respond if/when responses get slow again.

In July we added 2 instructors to our Academic Team - both of whom are on staff as well. By November we had doubled our team to 6. The graph below shows some dips in our overall time spent grading as we were working through training and onboarding our new folks. As you can see below, our capacity in November was greatly increased as a result of our hiring and training and this should continue throughout the new year. 

We are excited to have a full grading team and bring our turnaround times back into the 2-4 week range.